Even the best information is useless if not acted upon

Joel Shore, ITworld.com

It's not a "computer glitch" when the system works perfectly and humans fail to act. It's important that we not lose sight of the people who operate intricate systems, put data in, and read the reports that come out. That's not a technical issue, but an education and training issue. "You got the information, you got the report. Now what action are you going to take?" That's what separates a successful business from an abject failure. ...continue reading 'Even the best information is useless if not acted upon'