Network outages should spur integrators to stay in contact with customers

By Joel Shore, ITworld.com

You've to feel for the 20,000 people stranded recently at Los Angeles International Airport's Tom Bradley International Terminal and the 200 million more around the globe who lost access to Skype. Television and general-interest news organizations ascribed the woes to the ubiquitous "computer glitch." We, of course, know better. And usually the truth is a lot scarier.

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